Terms of Service

1. Definitions

• Platform - the Sirekees service at sirekees.com, including the business dashboard, public booking page, API, AI administrator, and connected communication channels.
• User - an individual or legal entity that has created an account and manages a business through the Platform.
• Business - a page created by the User with services, products, schedule, bookings, conversations, and settings.
• Client - a person who messages the Business, places an order, or books a service.
• Channels - Telegram, Instagram Direct, and WhatsApp, including an official Meta connection and a connection through Green API.
• AI administrator - a feature powered by xAI that processes Client messages, prepares replies, and may create bookings under the User's settings.
• Content - text, images, prices, services, products, schedules, AI instructions, and other data added to the Platform by the User.
• Paid access - access to the public Business plan for a prepaid period.

2. Subject

The Service grants the User a non-exclusive, non-transferable right to use the Platform to configure a Business, publish a booking page, connect Channels, process conversations, manage bookings and orders, use the AI administrator, view analytics, and use other features available in the dashboard.

Specific features depend on the Business settings, the paid period, and the availability of third-party services. Sirekees may help the User with initial setup using information the User provides to the Service.

3. Sign-up and account

1. A dashboard account is created with an email and password through Firebase Authentication.
2. The User must provide accurate information and keep it up to date.
3. The User is responsible for login security and actions taken under the account. Employee access should be granted only through Platform roles.
4. If the User suspects unauthorized access, the User must immediately contact help@sirekees.com.
5. When the User requests setup or support, authorized Sirekees personnel may access Business data only as needed to fulfil the request, protect security, or resolve an issue.

4. Trial and paid access

1. One public paid plan, Business, is available. Its current price and included features are shown at sirekees.com/billing before payment.
2. A free 14-day trial may be provided when an account is created. It applies only when shown in the dashboard. No money is charged after it ends without a new action by the User.
3. Promotions and discounts apply only when displayed in the dashboard, still within their stated dates, and applicable to the specific payment.
4. The User chooses a one-time prepayment for 1 or 12 months. A new paid period begins only after separate confirmation and a new payment by the User.
5. Access to Sirekees may be paid through YooKassa or Interkassa. Available payment methods and currencies are shown before payment. The payment provider handles card details, and Sirekees does not receive the full card number.
6. Refunds and termination of paid access are governed by the Public Offer.
7. Client payments for the User's goods or services, including payments through FreedomPay, are separate from the Sirekees plan. The User remains the seller or service provider in relation to the Client.

5. User obligations

1. Comply with the law of the Republic of Kazakhstan and the law of each country where the User operates or serves Clients.
2. Hold the rights to Content and the permissions needed to connect the selected Channels, bots, accounts, phone numbers, and payment services.
3. Keep prices, services, schedules, availability, booking rules, and AI administrator instructions accurate.
4. Monitor the AI administrator, handle conversations escalated to a human, and correct inaccurate replies or bookings.
5. Tell Clients about the use of AI, conversation processing, and data transfers to technology providers. Do not remove or conceal the automated-reply label added by the Platform.
6. As the party that determines the purposes of processing its Clients' data, provide required notices and secure the lawful grounds and consents needed to collect, store, transfer, and delete that data.
7. Perform its contracts with Clients, issue receipts, handle Client refunds, and meet the tax, accounting, and other obligations of its Business.

6. Prohibited use

The User must not:

• Publish illegal content, sell prohibited goods, or infringe third-party rights.
• Use the Platform or Channels for spam, fraud, harassment, or unlawful advertising.
• Disrupt the Platform or bypass access limits, authorization checks, or payment controls.
• Give login credentials to unauthorized persons or use another person's account.
• Use AI features to create illegal, abusive, dangerous, or knowingly misleading content.
• Send special-category or other sensitive data to Sirekees unless it is required for lawful Business activity and the User has implemented the necessary safeguards and grounds.

7. AI administrator and other AI features

1. The Platform uses xAI models, including Grok, for the AI administrator, content assistance, analytics, and other features clearly identified as AI.
2. Every automated AI administrator reply in a connected Channel and the public chat is labelled "AI administrator." Other AI features are identified as AI in their respective interface.
3. To reply to a Client, xAI may receive the current conversation and recent messages, Business details, services, prices, schedules, specialists, User instructions, and information needed for a booking. Certain features may also send order or booking data or a receipt image.
4. The AI administrator may make mistakes, miss context, or create an inaccurate reply or booking. The Service does not guarantee that AI output is accurate, complete, or suitable for a specific situation.
5. The User is responsible for configuring and monitoring the AI administrator and for decisions based on AI output. A Client may ask for a human, and a human should take over in important cases.
6. AI features may have technical usage limits to protect the Platform and allocate resources fairly.
7. Data transfers to xAI and other recipients are described in the Privacy Policy.

8. Content and intellectual property

1. The User retains its rights in its Content and Business data.
2. The User grants the Service a non-exclusive, royalty-free right to store, copy, display, transmit, and technically process the Content only as needed to operate the Platform, connected features, and support.
3. Rights in Sirekees software, design, and marks belong to IE «SIREKEES» or their respective owners. Copying, reverse engineering, and use outside the permitted access are prohibited to the extent allowed by applicable law.

9. Personal data and party roles

1. Sirekees determines the purposes of processing account, Sirekees billing, security, and Platform usage data.
2. For Client data, conversations, bookings, orders, and loyalty records, the User determines the processing purposes and rules. Sirekees processes that data to provide the Platform and follow the User's settings.
3. The User responds to requests from its Clients and passes the request to Sirekees when it requires action within the Platform.
4. Further details are in the Privacy Policy.

10. Third-party services and liability

1. The Platform is provided "as is." The Service takes reasonable steps to keep it operating but does not promise uninterrupted or error-free operation or continuous connection to a third-party service.
2. Telegram, Instagram, WhatsApp, Green API, xAI, Firebase, Supabase, Vercel, payment services, and other providers also operate under their own terms. Their limits, blocking decisions, API changes, and outages are outside Sirekees' direct control.
3. The User independently assesses whether its chosen WhatsApp connection method is permitted. Green API is a separate third-party service and its operation may depend on the rules of WhatsApp and Green API.
4. The Service is not the seller of the User's goods or provider of the User's services and is not responsible for their quality, availability, price, refund, or performance toward Clients.
5. To the extent permitted by applicable law, the Service's aggregate liability is limited to the amount the User actually paid for Sirekees access during the previous 12 months. This does not restrict rights that cannot be waived by law.

11. Access termination and deletion

1. Paid access ends when the prepaid period expires unless the User separately pays for another period.
2. The User can delete an individual Business in its settings. Disconnecting a Channel stops new messages through that Channel but does not itself delete previously stored conversations or bookings.
3. To request full account deletion, the User must email help@sirekees.com from the registered email address. The process and exceptions are described on the Data Deletion page.
4. The Service may limit or terminate access for a breach of these Terms, a security threat, fraud, illegal content, or failure to pay for a new period. Where the circumstances allow, the Service will notify the User first.

12. Changes

The current Terms are published at sirekees.com/legal/terms with the revision date. The Service will give advance notice of material changes by email or within the Platform where practicable and required by applicable law. Continued use after the new Terms take effect means that the User accepts them. If the User disagrees, the User must stop using the Platform.

13. Governing law and disputes

The relationship is governed by the law of the Republic of Kazakhstan. The parties will first try to resolve a dispute through negotiation. If that fails, the dispute is heard under applicable procedural rules, including mandatory consumer protection and venue rules.

14. Contact

Questions about these Terms or the Platform can be sent to help@sirekees.com.